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Delivery & Returns


  • As of the date you make the payment, the delivery time of your order is 2-3 working days.

  • If you have made a purchase with the factory pickup option, this period is 1-2 business days.


  • If for any reason you are not satisfied with your purchase, your priority for a refund or replacement is from the date of receipt.  7 days  is to send us your request by stating the reasons.

  • After your return request reaches us, Kıvırcık Halı evaluates its compliance with the following return conditions.  The return shipping cost of the product or products to be returned belongs to the buyer.  You can send it to us with a cargo company of your choice, provided that you cover the shipping cost.

  • Return Address;
    Kıvırcık Plastik San. and Foreign Trade. Ltd. Sti.
    AhiEvran OSB Mah. Ural Cad. No:11-A

  • Following the delivery of your products to us  within 14 days of making a payment to you  refund process is carried out. The reflection of the refund process on your credit card takes 7-10 business days under normal conditions, but may vary depending on your bank's procedures.


  • Returns are absolutely  original box or packaging  should be done with

  • Returns of products whose original box/packaging is damaged, damaged, incomplete, have lost their resaleability and cannot be purchased by another customer are not accepted.

  • you want to return  original invoice with the product  should be sent to us.


  • After placing your order, 1  your right to cancel within hours  exists. Cancellations made later will not be accepted.  After receiving your order, our team works hard to remove and pack the carpets.  We ask you to pay attention to this work.


  • When receiving your order, make sure to check that the products are COMPLETE and Sturdy. Your products are delivered with delivery note. Within the scope of the e-archive application, your invoice is only created electronically and automatically sent to your e-mail address. Exchanges and returns cannot be made without submitting the invoice. In the invoices issued in the name of the company, exchange or refund can be made with the return invoice of the purchasing company.

  • The cargo officer will receive a signature from you that you have received the products completely and intact. In case of damaged products, you should not take delivery of these products and make a report to the cargo authority. Exchange of these products  within 7 working days  will be carried out. In this case, you will not be charged an additional shipping or product cost.


  • If there is a missing product in your order, you should indicate this as a note before you take delivery of your other products and sign for the missing products. On the other hand, if your order contains the wrong product, you should not receive this product and indicate it in writing on the delivery note.

For your return and exchange requests regarding your order  Contact us using the form or 0312 385 92 75 phone number or 0553 760 09 05 You can contact us via WhatsApp number.

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